The Remote IT Help Desk Support Engineer will provide technical support for Level 1 and Level 2 incidents via ticketing, email, and chat. Responsibilities include managing user accounts, troubleshooting Microsoft 365 services, and maintaining IT asset records.
The Customer Education Specialist is responsible for creating and maintaining training materials, including knowledge base articles, LMS lessons, and in-app guidance. They will manage the production schedule for content updates and ensure all documentation remains accurate following product releases.
