The Technical Support Representative will field inbound calls to resolve technical issues related to internet, phone, and cable services. They will guide customers through troubleshooting steps or coordinate technician dispatches while maintaining high standards for customer satisfaction.
The Technical Support Representative will field inbound calls from internet, phone, and cable TV subscribers to resolve technical issues. They will guide customers through troubleshooting procedures or coordinate technician dispatches while maintaining high standards for call quality and customer satisfaction.
The Customer Experience Advisor serves as the primary point of contact for customers, handling inquiries via phone, email, and chat while performing troubleshooting and problem resolution. They are also responsible for managing service tickets, updating customer files, processing orders, and generating regular reports.
You will provide exceptional customer service by resolving billing inquiries and identifying opportunities to upsell or bundle services. You will work in a fast-paced environment, multitasking across various applications to ensure accurate and efficient customer resolutions.
Provide exceptional customer service by resolving billing inquiries and clarifying account charges over the phone. Identify and pursue sales opportunities by upgrading packages or bundling services during customer interactions.
