Provide exceptional customer service by resolving billing inquiries and clarifying account charges over the phone. Identify and pursue sales opportunities, such as service upgrades or bundling, during customer interactions.
The representative will field inbound calls from subscribers to resolve technical issues with internet, phone, and cable services. They will guide customers through troubleshooting steps or coordinate technician dispatches while maintaining high quality and customer satisfaction standards.
The Customer Experience Advisor serves as the primary point of contact for customers, handling inquiries via phone, email, and chat while performing troubleshooting and problem resolution. They are also responsible for managing service tickets, updating customer files, processing orders, and generating regular reports.
