Connex Telecommunications Inc.

Build and deploy enterprise-grade Amazon Lex bots and design high-performing voice and chat conversational experiences. Lead a small development team while remaining hands-on with coding, optimization, and integration with AWS serverless services.

Design and maintain AWS cloud infrastructure and data pipelines, specifically focusing on Amazon Connect IVR and API integrations. Serve as the primary technical point of contact for clients to lead design discussions and coordinate delivery across workstreams.

The analyst will bridge the gap between business needs and technical delivery for Amazon Connect modernization and AI initiatives. They are responsible for translating customer experience requirements into detailed system, integration, and data specifications.