Connex Telecommunications Inc.

You will provide exceptional customer service by resolving billing inquiries and identifying opportunities to upsell or bundle services. You will work in a fast-paced environment, multitasking across various applications to ensure accurate and efficient customer resolutions.

Provide exceptional customer service by resolving billing inquiries and clarifying account charges over the phone. Identify and pursue sales opportunities by upgrading packages or bundling services during customer interactions.

Build and deploy enterprise-grade Amazon Lex bots and design high-performing voice and chat conversational experiences. Lead a small development team while remaining hands-on with coding, optimization, and integration with AWS serverless services.

Design and maintain AWS cloud infrastructure and data pipelines, specifically focusing on Amazon Connect IVR and API integrations. Serve as the primary technical point of contact for clients to lead design discussions and coordinate delivery across workstreams.