Billing & Sales Representative

DependableIT is a growing Outsourcing company. We strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.

• They are hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness
• They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step
• They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together

Schedule Availability: Mon-Sun between the hours of 8am – 9:30 pm EST (rotating shifts)

Wage: $16 /Hour

Location: Work from home (In-office work available) 

• An Amazing Team of Coworkers and Support Staff
• Fun Work Culture that Appreciates You
• Medical, Dental and Vision Benefits after 6 Months
• Career Advancement - We promote from within; advance your career through your actions!

• Provide exceptional customer service and problem solving by responding to Inbound calls
• Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments
• Identify where sales can be made, and push for sales on billing calls
• Ability to work from home
• Be an active listener who can show empathy and patience in a non-scripted environment
• Resolve customer inquiries
• Work in a fast paced, high volume, environment
• Be comfortable with change
• Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
• Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction

• Stellar attendance and punctuality are a must
• Minimum 1-year customer service experience preferred
• Ability to receive and implement ongoing feedback / coaching
• Exceptional customer service and interpersonal phone etiquette skills
• Comfortable with technology, the Internet, Windows, and competent typing skills
• Ability to successfully employ de-escalation strategies
• Strong oral/written communication skills
• Must be results oriented
• Motivated to be a consistent performer
• Availability to be scheduled between 8am and 9:30pm Mon-Sun

• Candidates must be legally able to work in New Brunswick, Canada
• Candidates should not be convicted of a criminal offense for which a pardon has not been received