The Help Desk Specialist will serve as the primary point of contact for end users, triaging and resolving technical issues while managing support tickets. Additionally, they will build and maintain self-service documentation and help center content to improve support efficiency.
You will design, build, and operate production-grade agentic workflows and data pipelines to power AI-driven intelligence. Additionally, you will implement observability and evaluation layers to ensure high-quality, cost-effective LLM performance.
You will own complete vertical slices of the product stack, from database schema to UI, ensuring high performance and reliability. Additionally, you will mentor junior engineers and leverage AI-native workflows to accelerate development and feature delivery.
Lead growth across the U.S. Department of Defense and federal civilian agencies by building a strategic pipeline and capturing new opportunities. Manage the full federal sales cycle from prospecting and proposal development to closing and executive sponsorship.
