Codes Health

Manage end-to-end medical record retrieval for customers and providers while ensuring accuracy and compliance. Collaborate with product and engineering teams to standardize playbooks and automate repetitive workflow steps.

The Customer Support Lead will manage ticket resolution, handle technical escalations, and build internal processes to scale the support function. They will also be responsible for hiring and developing a team of support agents while surfacing customer insights to the product and operations teams.

Manage a high-volume portfolio of mid-market and SMB law firms through the full customer lifecycle, including onboarding, engagement, and expansion. Build scalable systems and playbooks to ensure account health and drive revenue growth while maintaining strong client relationships.

You will manage a portfolio of high-value enterprise accounts, driving adoption, account health, and expansion opportunities. Additionally, you will act as the primary advocate for customers by translating feedback into product and operational improvements.