Quality Assurance Handler
Conduct quality audits on open and closed claims while identifying operational failures. Provide feedback to claims handlers and collaborate with team leaders to implement quality improvement plans.
Conduct quality audits on open and closed claims while identifying operational failures. Provide feedback to claims handlers and collaborate with team leaders to implement quality improvement plans.
The role involves acting as the final line of defence by reviewing claim settlements, ensuring accuracy, and authorizing payments. Additionally, the handler will perform quality assurance reviews and use data analysis to identify trends, process gaps, and training needs to improve overall claims operations.
You will own and investigate insurance complaints from receipt to resolution while ensuring compliance with regulatory and internal deadlines. Additionally, you will perform root-cause analysis to recommend process improvements and provide constructive feedback to claims teams.
Manage end-to-end insurance claims from initial notification to final settlement while maintaining clear communication with policyholders. Ensure accurate documentation, assess liability, manage reserves, and identify potential fraud to maintain compliance and service quality.
Manage gadget and warranty insurance claims end-to-end, from first notification of loss to final settlement. Responsibilities include verifying coverage, assessing liability, setting reserves, and identifying potential fraud.
Manage travel insurance claims end-to-end, from first notification of loss through to final settlement. This includes verifying coverage, assessing liability, setting reserves, and maintaining accurate records for compliance.
Manage the end-to-end claims process from first notification of loss to final settlement. This includes verifying coverage, assessing liability, setting reserves, and maintaining accurate records for compliance.