Lead the technical implementation and design of Amazon Connect solutions for international clients, including configuration of contact flows and routing. Manage integrations with AWS services, resolve production incidents, and provide technical leadership to project teams.
Design, develop, and support Amazon Connect solutions, AWS integrations, serverless architectures, and infrastructure-as-code deployments. Build and maintain secure cloud services, CI/CD pipelines, automated tests, and production systems, while troubleshooting issues and collaborating directly with international clients.
Design, develop, test, and maintain high-quality software solutions to support organizational objectives. Collaborate with multidisciplinary teams to manage incidents, perform system maintenance, and support infrastructure processes.
Configure and evolve functionalities within Zoho CRM and Vertical Studio while developing automations using Deluge and Python. Provide technical support, analyze incident root causes, and maintain documentation for system improvements.
