The analyst will act as a Level 1 support engineer, triaging incidents, classifying priorities, and routing them to the appropriate technical teams. They are responsible for monitoring incident resolution to ensure SLA compliance and documenting recurring issues for continuous improvement.
The Senior QA Engineer will design, develop, and maintain automated test suites while implementing effective test automation strategies for complex web applications. They will also collaborate with cross-functional teams to ensure high-quality software delivery through rigorous testing, monitoring, and incident resolution.
Responsible for managing high-severity production incidents, conducting diagnostics, and performing post-mortems. The role involves designing and maintaining the observability stack to reduce MTTR and increase service availability.
