Provide exceptional live support to B2B clients via chat and email regarding billing, technical, and chargeback-related inquiries. Investigate customer concerns, manage escalations, and maintain accurate documentation within CRM and ticketing systems.
You will be responsible for reconciling customer payments against invoices across SMB and Enterprise accounts to ensure all financial records are accurate. Additionally, you will investigate discrepancies, manage collections, and leverage AI tools to optimize manual billing and reconciliation workflows.
