Lead new customers through the onboarding and setup process on the OptiMantra platform to ensure a successful launch. Provide technical support, conduct user training, and create knowledge base documentation to improve the customer experience.
Cerbo OptiMantra
9 Remote Job Openings at Cerbo OptiMantra
Lead the onboarding process for small and medium-sized medical clinics from kickoff to successful go-live. Deliver training sessions and simplify complex workflows to ensure confident adoption of the Cerbo EHR platform.
Lead and scale the accounting function for a PE-backed SaaS company, overseeing the monthly close, financial reporting, and tax compliance. Modernize finance operations by implementing automation and AI-enabled workflows to support company growth.
Own a major product area end-to-end, focusing on the roadmap, discovery, and delivery of AI-first healthcare features. Collaborate with users and cross-platform teams to improve clinical efficiency and the overall UX vision.
Lead the OptiMantra product squad by mentoring three PMs and owning the overall product strategy and roadmap. Drive AI adoption and collaborate cross-functionally to improve clinical efficiency and the patient experience.
Provide expert support to clients regarding insurance billing workflows, claim submissions, and clearinghouse integrations. Train customers on best practices within the OptiMantra platform and collaborate with engineering teams to resolve billing bugs.
Address customer support cases via phone, email, and video call regarding clinical workflows and technical issues. Create knowledge base articles and support customer training as a subject matter expert.
Senior Product Marketing and Content Manager
Cerbo OptiMantra
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Full Time
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2 months ago
Cerbo OptiMantra
As a Senior Product Marketing and Content Manager, you will build and execute an AI-first approach to product marketing and content-driven growth. This includes creating high-impact content, supporting sales with competitive positioning, and managing resources to improve marketing performance.
The Software Engineer will be responsible for developing and maintaining scalable, cloud-based software solutions, focusing primarily on building a back-end platform with some front-end development using PHP and Laravel. Key duties include writing clean, testable code, participating in code reviews, and supporting application deployment and maintenance.
