The Director of Implementation will own the company's Blueprint methodology, driving efficient customer onboarding and product adoption. They will also build and develop a world-class team while managing executive relationships and internal cross-functional partnerships.
The Director of Customer Success will lead the Customer Success and Consulting teams to drive account retention, growth, and successful product adoption. They are responsible for developing scalable operational strategies, managing executive relationships, and integrating AI to improve team efficiency.
The role involves managing and resolving technical support requests related to legal practice management software via phone, email, and Teams. Additionally, the representative will develop support documentation and provide training to both customers and internal staff.
The Customer Success Manager will serve as a trusted advisor to a portfolio of clients, focusing on driving product adoption, retention, and revenue growth. They will act as a customer advocate, managing renewals and resolving escalations to ensure long-term client success.
