Provide telehealth and virtual clinical triage assessments, health education, and guidance to patients via phone, video, and chat. Monitor performance metrics, document interactions in management software, and participate in coaching sessions.
The Care Advisor provides telephonic clinical assessments, health education, and utilization management services to patients. They perform triage assessments using computer-based algorithms and protocols while maintaining compliance with nursing standards.
The Patient Care Coordinator manages inbound calls from patients and providers to assist with insurance inquiries, benefit claims, and urgent care needs. They also provide 24/7 triage support and coordinate with medical staff to ensure patients receive appropriate care.
