The Care Advisor provides telephonic clinical assessments, health education, and utilization management services to patients. They perform triage assessments using computer-based algorithms and protocols while maintaining accurate clinical documentation.
Provide telehealth and virtual clinical triage assessments, health education, and guidance to patients across various communication channels. Monitor performance metrics, document interactions in management software, and participate in coaching sessions to ensure high-quality care.
The role involves conducting outbound calls to patients to schedule health screenings and assist with benefits or insurance inquiries. You will also be responsible for performing surveys and ensuring a positive healthcare experience for members.
