Provide friendly and supportive customer service via inbound/outbound calls, emails, and social media platforms. Assist customers with account registrations, mobile app downloads, and basic troubleshooting to ensure first-call resolution.
The Senior Director will identify, prioritize, and grow strategic partnerships across services, ISV, hardware, and channel categories to expand the company's technology reach. They will lead outreach, negotiate commercial terms, and build repeatable playbooks to scale the partnership ecosystem.
Provide professional sign-to-voice and voice-to-sign interpreting services for Video Relay Service users. Maintain compliance with FCC regulations, RID Code of Professional Conduct, and company policies while ensuring accurate communication.
The specialist will design and execute end-to-end mixed-methods research to inform AI product decisions and model quality. They will partner with cross-functional teams to define communication effectiveness metrics and establish feedback systems for new features.
Lead ASL-first qualitative research to understand the needs and cultural contexts of Deaf users for AI-powered communication products. Synthesize complex qualitative insights into actionable frameworks to guide product and model decisions.
Maintain and expand the ASL sign dictionary while annotating video content using advanced linguistic conventions. Partner with AI/ML engineering teams to ensure the linguistic accuracy of training data and text-to-sign avatar outputs.
The specialist will transcribe and annotate ASL video content while validating AI-generated sign output for linguistic and cultural correctness. They will also contribute to the sign language dictionary and provide consultation to internal teams.
The administrator manages the governance, configuration, and continuous improvement of the Ivanti Neurons for ITSM platform and other operational tools like PagerDuty and Jira. They lead ITIL process improvements and partner with Technology Operations teams to enhance service reliability and operational efficiency.
The specialist will transcribe and annotate ASL video content and validate AI-generated sign output for linguistic correctness. They will also help build the sign language dictionary and provide consultation to other internal teams.
Maintain and expand the ASL sign dictionary while annotating video content using advanced linguistic conventions. Partner with AI/ML engineering teams to ensure the linguistic accuracy of training data and text-to-sign avatar outputs.
The installer/trainer is responsible for installing and troubleshooting CaptionCall phones in customers' homes while providing training on device features. They also assist with lead generation and maintain accurate customer records and equipment inventory.
