The Installer/Trainer is responsible for installing and troubleshooting CaptionCall phones while providing personalized training to customers. They will also engage in lead generation, attend corporate events, and maintain accurate customer records and equipment inventory.
Support existing and prospective customers through videophone, email, live chat, and other channels by answering questions, managing accounts, troubleshooting, and providing product and service training. Promote company offerings, deliver a friendly customer experience, follow department procedures, and comply with FCC requirements.
Develop and maintain enterprise-grade software solutions within the Dynamics CRM environment. Manage CRM administration, including security, reporting, dashboards, and custom integrations with other business systems.
The Account Manager is responsible for generating leads and managing a territory by demonstrating CaptionCall services to healthcare professionals and eligible users. They will build and maintain provider accounts while representing the company at various events and logging activities in the CRM.
The Senior Director will identify, prioritize, and grow strategic partnerships across services, ISV, hardware, and channel categories to expand the company's technology reach. They will lead outreach, negotiate commercial terms, and build repeatable playbooks to scale the partnership ecosystem.
