The LPN will manage Electronic Health Records, patient portals, and Remote Patient Monitoring equipment to support patient care and chronic disease management. They will also facilitate communication between healthcare providers and patients, handle medication refills, and assist with clinical trial screenings.
Lead the strategic and day-to-day operations of a remote medical contact center, overseeing leadership teams to ensure service level agreements and quality standards are met. Implement AI-enabled workflows and automation to improve agent productivity while maintaining strict HIPAA and PHI data privacy safeguards.
Manage assigned client relationships and lead onboarding and implementation activities to ensure successful service delivery. Act as the primary liaison between clients and internal departments while identifying opportunities for account growth and expansion.
Supports the onboarding and implementation of new client accounts by coordinating timelines, training logistics, and documentation. Works across departments to ensure a smooth transition of accounts into production.
The Floor Manager provides operational oversight and leadership for Team Leads to ensure effective workflow distribution and service excellence. This role involves monitoring performance metrics, conducting reviews, and partnering with cross-functional departments to improve call center processes.
The Client Account Manager will serve as the primary day-to-day account manager for a key GPO account, focusing on relationship management and account development. Responsibilities include maintaining communication with stakeholders, organizing account activity, and collaborating with internal teams.
