Lead the strategic and day-to-day operations of a remote medical contact center, overseeing leadership teams to ensure service level agreements and quality standards are met. Implement AI-enabled workflows and automation to improve agent productivity while maintaining strict HIPAA and PHI data privacy safeguards.
Call 4 Health
11 Remote Job Openings at Call 4 Health
Manage assigned client relationships and lead onboarding and implementation activities to ensure successful service delivery. Act as the primary liaison between clients and internal departments while identifying opportunities for account growth and expansion.
Supervise day-to-day call center operations to ensure employees meet performance goals and adhere to schedules. Responsibilities include coaching staff, handling escalated patient calls, and reporting KPIs to the Operations Manager.
Registered Nurse (RN) – Part-Time, Weekday | Bilingual (Spanish/English) | Compact Licenses: IL, MA, NV, NY, OR, MN, CA, CT, MI, AK, Washington, DC
Call 4 Health
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Full Time
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2 months ago
Call 4 Health
The RN serves as a physician extender managing a multi-state nurse triage telephone service and patient communications. Responsibilities include conducting clinical assessments, managing EHRs, and supporting remote patient monitoring programs.
Weekend Remote RN Opportunity | Compact License + CA, IL, MA, NV, NY, MN, OR, DC
Call 4 Health
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Full Time
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2 months ago
Call 4 Health
The RN serves as a physician extender managing patient inquiries, triage, and clinical guidance via a multi-state telephone service. Responsibilities include conducting clinical assessments, managing EHRs, and coordinating follow-up care and referrals.
Nurse Manager w/ AWS & WFM Calabrio Experience - Remote (RN Compact License Required)
Call 4 Health
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Full Time
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2 months ago
Call 4 Health
Provide clinical and operational leadership for a high-volume remote nurse triage call center, focusing on workforce efficiency and service-level performance. Manage a team of approximately 30 Registered Nurses while ensuring clinical quality and adherence to triage protocols.
Implementation Coordinator (Full Time | 30–40 Hours)
Call 4 Health
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Full Time
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2 months ago
Call 4 Health
Supports the onboarding and implementation of new client accounts by coordinating timelines, training logistics, and documentation. Works across departments to ensure a smooth transition of accounts into production.
Remote Medical Answering Service Call Center Manager
Call 4 Health
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Full Time
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2 months ago
Call 4 Health
The Floor Manager provides operational oversight and leadership for Team Leads to ensure effective workflow distribution and service excellence. This role involves monitoring performance metrics, conducting reviews, and partnering with cross-functional departments to improve call center processes.
Remote RN Telephone Triage Nurse – Compact License + IL, MA, NY, MN, DC Required
Call 4 Health
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Full Time
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2 months ago
Call 4 Health
The RN will manage inbound and outbound patient calls using Schmitt-Thompson protocols to provide clinical guidance and triage. Responsibilities include managing EHRs, coordinating follow-up care, and participating in Remote Patient Monitoring initiatives.
The Client Account Manager will serve as the primary day-to-day account manager for a key GPO account, focusing on relationship management and account development. Responsibilities include maintaining communication with stakeholders, organizing account activity, and collaborating with internal teams.
Performance Development Training & Quality Assurance Specialist (Healthcare Call Center)
Call 4 Health
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Full Time
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4 months ago
Call 4 Health
This specialist is responsible for designing, delivering, and reinforcing training and performance development for remote healthcare call center frontline teams, partnering with Operations and QA to enhance proficiency and patient experience. Key duties include facilitating new-hire onboarding, providing structured coaching based on performance metrics, and maintaining knowledge management content like SOPs and scripts.
