Manage inbound support tickets and diagnose technical issues for self-serve users of the BEAMON AI Legal AI Suite. Identify friction patterns and product bugs to provide actionable insights to the growth and engineering teams.
You will become an expert in the AI Workflow platform and provide first-line technical support to customers. Additionally, you will develop and maintain Help Center content and track product usage to inform continuous improvement.
Manage inbound support tickets and diagnose technical issues for self-serve users of the BEAMON AI Legal AI Suite. Identify product friction patterns and collaborate with growth and engineering teams to improve the self-serve infrastructure and in-product help experience.
