Manage inbound support tickets and diagnose technical issues for self-serve users of the BEAMON AI Legal AI Suite. Identify friction patterns and product bugs to provide actionable insights to the growth and engineering teams.
BRYTER
5 Remote Job Openings at BRYTER
The role focuses on driving the adoption of an AI Workflow platform by providing technical support and creating scalable enablement content for self-serve customers. You will bridge the gap between legal professionals and developers to ensure AI functionality is usable and delivers measurable efficiency gains.
You will become an expert in the AI Workflow platform and provide first-line technical support to customers. Additionally, you will develop and maintain Help Center content and track product usage to inform continuous improvement.
Manage inbound support tickets and diagnose technical issues for self-serve users of the BEAMON AI Legal AI Suite. Identify product friction patterns and collaborate with growth and engineering teams to improve the self-serve infrastructure and in-product help experience.
The Customer Success Manager will drive sustainable adoption of AI-driven functionality for legal professionals, providing hands-on support and scalable enablement. They will also develop documentation and support materials to facilitate independent use of the AI platform.
