Serve as the initial point of contact for customers to provide technical support for hardware, software, and network connectivity issues. Document all incidents and resolutions while meeting performance metrics and maintaining excellent customer relationships.
Serve as the initial point of contact for customers to provide technical support for hardware, software, and network connectivity issues. Document all incidents and resolutions while meeting performance metrics and service level expectations.
The Talent Acquisition Specialist will manage the full-cycle recruiting process for technical and cleared roles, including sourcing, screening, and candidate pipeline management. They will also contribute to broader talent initiatives such as market research, university recruiting, and process improvement.
