The Business Analyst supports the product portfolio by performing data analysis, maintaining operational metrics, and generating performance reports. They act as a bridge between business needs and technical teams by documenting requirements and coordinating product lifecycle activities.
Maintain and enhance the ICOMS billing system and IBM Host, including implementing processes and features, supporting data migrations, and troubleshooting system issues. Support customer-facing departments and projects, and configure, test, and document system changes and departmental procedures before production implementation.
The role is responsible for driving operational excellence and performance visibility across Sales, Marketing, Finance, and Product functions. This includes owning the revenue operations infrastructure, delivering executive-level reporting, and leading strategic initiatives to accelerate growth.
