The IT Client Success Manager manages relationships with existing clients to ensure satisfaction, retention, and service alignment within a Managed Services environment. They act as a bridge between clients and technical teams, leading Quarterly Business Reviews and identifying opportunities for service improvements.
The role involves onboarding new security systems, configuring databases, and creating standardized programming templates for field deployment. Additionally, the engineer provides remote technical support, manages helpdesk tickets, and monitors system health to ensure optimal performance for U.S.-based clients.
The Sales Associate is responsible for developing and qualifying leads through outbound outreach to identify new business opportunities in the IT and outsourcing sectors. They will engage prospects to build interest and collaborate with the closing team to ensure a smooth transition of qualified leads.
