BizTech Fusion

Design and build middleware integration layers between SaaS platforms and internal enterprise systems using AWS. Develop BOT functionality and data pipelines to handle call and event data from Genesys.

Design, develop, and maintain ServiceNow applications and workflows to support enterprise ITSM and service desk operations. Implement integrations with enterprise platforms like Splunk using REST APIs and optimize workflow automation to improve operational efficiency.

Design, develop, and maintain enterprise-scale ServiceNow applications and ITSM modules. Collaborate with cross-functional teams to automate business processes and manage platform integrations.

Lead the functional transformation of SAP S/4HANA MRO/CRO capabilities integrated with IBM Maximo for an Aerospace and Defense aftermarket environment. Drive the design of target operating models, govern system integrations, and manage global cross-functional teams to improve operational efficiency.