The agent will schedule service appointments and handle customer inquiries via phone and chat for the Geek Squad team. They are also responsible for recording information in the contact center system and providing technical recommendations to customers.
The Strategic Account Manager will advise clients on technology solutions, achieve sales goals, and maintain strong stakeholder relationships. They will actively seek new business opportunities in the public and private sectors while collaborating with vendors to deliver optimal solutions.
Design and implement scalable self-service capabilities to improve developer experience and operational workflows. Maintain platform reliability and security through Infrastructure as Code while mentoring junior engineers.
