The Supplement Program Manager will oversee the entire supplement business line, including revenue targets, team leadership, and customer experience strategy. They are responsible for coaching the sales and customer service teams, managing P&L, and ensuring clinical protocols are effectively translated into patient-facing programs.
Serve as an embedded regulatory resource reviewing marketing materials, supplement labeling, and patient data practices for compliance. Proactively identify risks and advise leadership on the legal boundaries of medical treatments and provider representations.
Manage the end-to-end supplement business, focusing on patient consults, reorder calls, and revenue growth. Develop and refine SOPs and scripts while ensuring high patient retention and a seamless ordering experience.
The role focuses on the execution and improvement of the sales team through call quality reviews and 1:1 coaching. It also involves managing team operations, tracking performance metrics, and maintaining CRM accuracy.
