Supplement Sales Specialist
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AI Summary
Manage the end-to-end supplement business, focusing on patient consults, reorder calls, and revenue growth. Develop and refine SOPs and scripts while ensuring high patient retention and a seamless ordering experience.
Who You Are
You know your supplements. Not in a general wellness influencer way, but genuinely. You understand why someone on a brain health protocol needs specific forms of magnesium. You can explain the difference between a therapeutic dose and a maintenance dose without making someone feel talked down to. When a patient is confused, overwhelmed, or about to fall off their protocol, you're the person who gets them back on track.
You've done sales. You're good at it. But the roles that have energized you most weren't the ones where you were pushing product. They were the ones where you were solving a real problem for a real person, and the sale was the natural result of actually helping. That's the kind of sales you want to do.
You're also someone who likes to own things. You don't want to be handed a script and told to dial. You want to build the program, improve the process, and see your fingerprints on how the operation runs. When leadership looks at supplement revenue, you want them to see what you built.
What you're tired of: companies where your earnings are capped, your autonomy is limited, and the product is something you can't actually stand behind. You want to sell something you believe in, earn based on how good you are, and grow with a team that respects your work.
About bVital
bVital is a regenerative medicine and wellness practice based in Park City, Utah. We offer IV therapy, brain regeneration protocols, and clinically developed supplement programs for patients who want measurable results, not just a bottle of pills. Our supplement program is growing, and we need someone to own it. Not manage it. Own it. We treat our team the way we treat our patients: with respect, clear expectations, and a real investment in their success. If you want to work somewhere the product is real, the mission is clear, and your performance determines your earnings, this is it.
The Role
This is a sales role, a customer success role, and a program ownership role rolled into one. You will run bVital's supplement business end-to-end: from the first conversation with a patient about their protocol to the follow-up call that keeps them on it month after month.
You will report to the COO and own supplement revenue as a number on the business's scorecard.
Supplement Sales and Retention
- Conduct supplement review and reorder calls with existing patients using consultative frameworks and approved scripts; close orders live on the call whenever possible.
- Explain each supplement's purpose in plain language, connecting it to the patient's specific goals and provider intent.
- Handle objections with empathy and facts, not pressure.
- Drive recurring purchases through continuity framing, routine simplification, and proactive follow-up.
- Identify clinically appropriate add-ons or bundles when they genuinely serve the patient.
- Keep the CRM clean and current after every consult.
Patient Support and Experience
- Own escalation and recovery for patients who are stuck ordering, have run out of supplements, or feel unsupported.
- Deliver white-glove ordering support through the patient portal, email, and phone.
- Ensure every patient leaves the interaction with clear next steps, timelines, and a follow-up plan.
- Reduce ordering friction through templates, walkthroughs, and proactive outreach before patients hit a wall.
- Monitor Zendesk and portal feedback trends and address recurring issues at the source.
Program Ownership and Growth
- Own supplement revenue as a metric and drive month-over-month growth.
- Build and maintain a clean supplement performance dashboard.
- Develop and refine SOPs, call scripts, and training materials for the program.
- Run the supplement business so that leadership never has to chase issues related to sales, service, or growth.
- As the program scales, support hiring and onboarding of supplement support representatives.
Who Thrives Here
Must-haves:
- Genuine knowledge of supplements, functional nutrition, or integrative health (you can speak to this conversationally, not just technically)
- 2+ years in a sales, patient success, or health-adjacent customer-facing role
- Consultative selling skills: you close by helping, not by pushing
- CRM proficiency and the discipline to keep records accurate after every interaction
- Self-directed: you manage your own pipeline, follow-up cadence, and program without needing a manager behind you
Bonus points:
- Experience in a clinical wellness, functional medicine, or nutraceutical environment
- Familiarity with Zendesk or similar support tools
- Background in building or refining SOPs and sales scripts
You thrive here if...
- Ownership is something you actually want, not just a word on a job ad. You want to build this program and see it in the numbers.
- You can shift from a sales call to a patient recovery call to a dashboard review in the same afternoon without losing your footing.
- You genuinely care whether the patient follows through on their protocol, not just whether they placed the order.
This isn't for you if...
- You need a fully built system handed to you before you can perform.
- You're more comfortable in reactive support mode than proactive outreach.
- Commission structure based on conversion and retention doesn't motivate you.
How You'll Be Measured
- Supplement consult to purchase conversion rate — 80% is the baseline; 90% is where the bonuses get good
- Recurring reorder rate — month-over-month patient retention on their supplement protocols
- Supplement revenue growth — month-over-month
- Support ticket resolution — reduction in stuck orders, complaints, and unresolved patient issues
- Script adherence and call quality — reviewed regularly, used for coaching and development
Compensation and Benefits
Base salary: $80,000/year, paid bi-weekly
Performance bonuses (paid quarterly, based on conversion from review-of-findings appointments to recurring supplement sales):
- 80% conversion (Good): 3% bonus on initial recurring sale profit
- 85% conversion (Better): 5% bonus on initial recurring sale profit
- 90%+ conversion (Best): 7% bonus on initial recurring sale profit
Plus a flat 3% profit bonus on all recurring supplement sales past their first recurrence. The bonus rewards not just closing the sale, but keeping patients on their protocol long-term.
Benefits:
- 50% employer-paid health insurance (employee-only coverage), eligible after your first full month
- $1,000 annual treatment credit for bVital services, plus tiered service discounts at the Park City center
- 15 PTO days annually (10 vacation, 5 sick), plus 6 paid holidays with floating options
- 401(k) eligibility after 60 days
- 40% staff discount on in-house supplements and wellness products
- $500 annual training and education allowance
- Paid conference and travel opportunities upon approval
Location: Fully remote (U.S. business hours required, M-F)
How to Apply
Send your resume to arri@bvital.com with the subject line: "Supplement Sales - [Your Name]"
In 2-3 sentences, tell us: what supplement or functional health protocol do you personally use or believe in, and why? This tells us more than your resume will.
Applications without this response will not be considered.
This is a remote position.
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