Provide Tier 1 and Tier 2 technical support to customers by phone, email, and chat, troubleshooting product and system issues and managing support tickets through resolution. Collaborate with senior support staff on escalations, resolve customer needs, and provide basic product training and documentation.
Design, develop, test, implement, and maintain AI and machine learning solutions, including predictive models and intelligent systems that extend traditional software applications. Collaborate with product, engineering, architecture, and QA teams to translate business needs into secure, scalable software, maintain model delivery quality, and mentor junior engineers.
The Principal Alliance Manager will own the recruitment, enablement, and growth of VAR partnerships within the Microsoft, Sage, Netsuite, and Acumatica ecosystems. They will lead cross-functional initiatives to drive partner-sourced pipeline and meet annual revenue targets.
