Avedo - Eine Marke der Ströer X GmbH

Provide customer service via email and phone to identify customer needs and introduce product ranges. Handle inquiries regarding contractual terms, invoices, and cancellations to ensure customer satisfaction.

Provide customer service via email and phone to identify customer needs and introduce product ranges. Handle inquiries regarding contractual terms, invoices, and cancellations to ensure customer satisfaction.

Provide written and telephone customer service while handling customer inquiries and proactive sales outreach. Ensure high service quality and customer satisfaction through effective communication and post-call documentation.

The role involves handling written and telephone customer service inquiries regarding the client's products and services, excluding sales activities. Responsibilities also include follow-up after calls and maintaining customer master data to increase customer satisfaction.

The role involves independently contacting interested customers in the TV and Multimedia sector to advise on devices, accessories, and tariffs. Key tasks also include targeted marketing of new products to existing customers and handling contract extensions and new contracts.

The role involves supporting customers with existing, canceled, and pending travel bookings via email and phone, and managing the entire booking lifecycle including processing inquiries, changes, and cancellations. Responsibilities also include handling complaints by forwarding them to organizers and conducting follow-up calls with customers and organizers to resolve open issues.