Avedo - Eine Marke der Ströer X GmbH

Provide written and telephone customer service while handling customer inquiries and proactive sales outreach. Ensure high service quality and customer satisfaction through effective communication and post-call documentation.

The role involves supporting customers with existing, canceled, and pending travel bookings via email and phone, and managing the entire booking lifecycle including processing inquiries, changes, and cancellations. Responsibilities also include handling complaints by forwarding them to organizers and conducting follow-up calls with customers and organizers to resolve open issues.