The Head of Brand & Creative will lead the brand's visual identity, creative direction, and storytelling across all customer touchpoints. This role involves building and managing a creative team while overseeing packaging, campaigns, content, and physical brand experiences.
The CX Specialist will manage customer inquiries via email, chat, and SMS while monitoring and correcting AI-generated support responses. They are responsible for resolving order issues, handling escalations, and providing feedback to improve automation processes.
Engage customer leads through conversational sales to drive purchases and recover lost revenue for e-commerce brands. Collaborate with product and internal teams to improve workflows, documentation, and platform performance.
You will build domain-specific AI agents and reasoning layers to replace legacy workflows in mission-critical industries. You will also manage AI talent across portfolio companies and develop repeatable infrastructure for future deployments.
You will own the end-to-end top-of-funnel process by building a proprietary pipeline of target software companies and executing heavy outbound outreach. Additionally, you will manage multi-year relationships with founders and quarterback deals from initial contact through to signed LOI.
