The Customer Success Manager will own and advocate for the success of assigned customers by understanding their business processes and driving value from AssetWorks products. They will lead regular business reviews, manage customer health signals, and coordinate internal teams to ensure retention and growth.
The Technical Support Engineer will provide advanced support for cloud-hosted applications and troubleshoot complex infrastructure and database issues. They will collaborate with global teams to resolve escalations and contribute to the maintenance of the knowledge base.
The API Technical Support Analyst will create technical documentation, publish code samples, and assist customers with implementing AssetWorks’ APIs. They will facilitate communication between technical resources and ensure the API framework meets customer needs.
