The Technical Support Engineer will provide advanced support for cloud-hosted applications and troubleshoot complex infrastructure and database issues. They will collaborate with global teams to resolve escalations and contribute to the maintenance of the knowledge base.
The Director of Platform & Agent Operations will lead the design, deployment, and continuous improvement of autonomous AI agents that perform work across the organization. This role involves hands-on technical leadership to diagnose and fix AI processes while engineering systems that enable agents to complete multi-step tasks with minimal human input.
The Implementation Consultant will manage software implementation projects, including business process analysis, system configuration, and user training. They will act as the primary liaison between customers and internal departments to ensure successful system deployment and operational transition.
Lead the operational delivery of SaaS offerings, ensuring service reliability and managing high-severity incident responses. Act as the primary liaison between customers and internal technical teams to maintain performance and availability SLAs.
The API Technical Support Analyst will create technical documentation, publish code samples, and assist customers with implementing AssetWorks’ APIs. They will facilitate communication between technical resources and ensure the API framework meets customer needs.
