API Technical Support Analyst

Job Summary:

The API Technical Support Analyst will work on a cross functional team that includes Product Management, QA, Documentation, Professional Services and Support. Their primary responsibility will be to create technical documentation, publish code samples, and assist customers’ questions with implementing the AssetWorks’ API’s. A key function of the role will be to act as a facilitator between technical resources on the project and AssetWorks to ensure that the API framework is meeting needs and driving value for the customer. Additionally, they will need to gain insight to future needs and provide input to Product Management on the expansion and capabilities of the API framework. They will also need to learn the product suite, understand its value proposition, and participate in validating requirements.

Job Description:

Essential Duties and Responsibilities:

• Create sample applications for customers to reference
• Publish code samples for popular programming languages
• Create technical documentation for internal and public use
• Create troubleshooting guides for internal and public use
• Provide consulting for customer paid agreements with using our API’s
• Identify opportunities to improve our API’s and communicate with our development team
• Ability and desire to learn new skills and technologies and apply them on the job 

• Collaborate with and challenge product managers to solidify API requirements 
• Collaborate with team to solve complex bug verifications, release testing, and customer-specific beta software support 

• Demonstrated knowledge of all phases of product life cycle 
• Ability to lead complex projects simultaneously 

Requirements: 

The ideal candidate will possess a bachelor's degree from an accredited college or university with a major in Computer Science preferred, or a certificate from a technical training institute. The position requires: 

• 2+ years of software programming experience with developing integrations with a REST API
• Experience with building cloud-based integrations (Azure, AWS) and API Gateways
• Experience with source control (Git, GitHub) 
• Proficiency in C#
• Experience with the Agile framework (Scrum, Kanban, SAFe, etc.)     
• Experience with Oracle and SQL Server databases recommended

• Excellent attention to detail 
• Effective listening, communication (verbal and written) and presentation skills 

• Strong analytical and problem-solving skills  
• Successful time management and ability to adapt quickly to changing priorities 
• Be a productive team member supporting a wide range of stakeholders 
• Ability to work under pressure to meet deadlines, both as an individual and as part of a team 
• Familiarity with Microsoft Office Suite (preferred) or similar productivity suite 
• Passion for technology 

• Understanding of key API concepts:
  • Authentication mechanisms
  • URI constructs
  • Filtering
  • Pagination
  • Versioning
  • Throttling (limits)
  • Error handling

Benefits:

• Generous Paid Time Off
• 11 Paid Holidays

• Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution  
• 401k with employer match which immediately vests
• Annual Company Bonus
• Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
• Tuition Reimbursement Program
• Employee rewards and recognition programs
• Optional Employee Stock Purchase Program with company match
• Pet insurance
• TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
• Referral bonuses
• Employee engagement events
• Flexible remote work arrangements

Worker Type:

Regular

Number of Openings Available:

1