Manage day-to-day LTL operations for a dedicated group of offices and customers while serving as a resource for systems and carrier requirements. Proactively monitor shipments, resolve service issues, and coordinate with internal teams to improve the overall customer experience.
The Agent Recruiter is responsible for sourcing, negotiating, and closing agreements with experienced freight agents to join the Armstrong platform. They also mentor recruiting specialists and manage the full lifecycle of agent onboarding and business development.
Coordinate and manage cross-border freight shipments between the U.S. and Mexico while ensuring regulatory compliance. Facilitate transit by working with carriers, shippers, and customs brokers, and negotiate capacity to meet customer requirements.
Develop and manage carrier relationships to support northbound and southbound cross-border freight between Mexico and the USA. Negotiate competitive rates, monitor shipment execution, and ensure compliance with customs and regulatory requirements.
This role involves supporting Account Managers by maintaining business relationships, negotiating rates and schedules, and implementing cost-saving innovations. Responsibilities also include providing data to carriers and collaborating with them to ensure outstanding customer service.
