Manage a portfolio of customer accounts by pursuing past-due balances, resolving billing and payment issues, negotiating payment arrangements, and following through on commitments. Monitor account aging and risk, document collection activity, collaborate with internal teams to reconcile accounts, and escalate unresolved issues as appropriate.
The Agent Success Associate serves as the primary point of contact for the agent network, managing onboarding, training, and day-to-day relationship support. They act as a liaison between agents and internal departments to ensure operational success and growth within the platform.
The LTL Invoice Resolution Specialist is responsible for researching and resolving carrier invoice discrepancies, billing exceptions, and accessorial charges. They will collaborate with internal teams and carriers to ensure billing accuracy and manage the dispute resolution process.
The Agent Recruiter is responsible for sourcing, negotiating, and closing agreements with experienced freight agents to join the Armstrong platform. They also mentor recruiting specialists and manage the full lifecycle of agent onboarding and business development.
This role involves supporting Account Managers by maintaining business relationships, negotiating rates and schedules, and implementing cost-saving innovations. Responsibilities also include providing data to carriers and collaborating with them to ensure outstanding customer service.
