The Customer Experience Specialist will manage day-to-day user support, troubleshoot technical issues, and act as the voice of the customer by triaging feedback to the product team. They will also lead product communication efforts, including writing release notes and creating educational content to ensure users are informed and supported.
Aphex
3 Remote Job Openings at Aphex
The Customer Experience Specialist will manage day-to-day user support, troubleshoot technical issues, and act as the primary voice of the customer to the product team. They will also lead product communication efforts, including release notes and in-app messaging, to ensure users are informed and engaged.
Build and implement AI features by translating briefs into working models and ensuring their reliability in production. Monitor performance, refine prompts, and establish evaluation standards to prevent regressions.
