The associate will conduct high-volume outreach to members via phone, text, and email to drive enrollment and program completion. They will also manage inbound tickets, maintain high customer satisfaction scores, and act as a primary point of contact for member inquiries.
Deliver evidence-based, short-term virtual behavioral health counseling to older adults dealing with various health and life challenges. Collaborate with care coordinators and health coaches to develop and implement personalized care plans using EMR systems.
Deliver high-quality telehealth care focused on weight management and lifestyle interventions for older adults. Collaborate with care coordinators and health coaches to develop personalized care plans and improve clinical protocols.
The Medical Director will deliver high-quality telehealth care to older adults while leading, mentoring, and supervising a clinical team of physicians and nurse practitioners. They will also collaborate with executive leadership to develop clinical policies, ensure regulatory compliance, and drive quality improvement initiatives.
