You will be responsible for designing and modernizing telephony infrastructure while integrating with telecom providers across the US, LATAM, and Europe. Additionally, you will build call handling systems from scratch and develop integration solutions for AI platforms to ensure system reliability and scalability.
The role involves performing initial diagnostics, localizing issues, and owning incidents from detection through resolution. You will collaborate with the team to maintain runbooks and escalate complex issues to L2/L3 engineers.
Analyze business processes and conversation transcripts to design effective scripts and prompts for AI agents. Develop and implement methodologies to assess and refine the performance of AI agents.
You will build and evolve React interfaces for an AI agent platform and develop the BFF layer using NestJS. Additionally, you will drive the consistency of the frontend component ecosystem and ensure product quality through comprehensive testing.
Lead a backend team in the execution, prioritization, and decomposition of complex tasks while maintaining system observability and reliability. Develop internal LLM agent frameworks and refine platform architecture to ensure scalability and throughput.
The role focuses on owning direct sales execution for a Voice AI product in the Uzbekistan market. Responsibilities include managing the full sales cycle from prospecting to closing and expanding a personal network in key verticals.
