The representative will handle customer inquiries and complaints via phone, social media, live chat, and email. They are also responsible for documenting customer records and maintaining a knowledge base of products and services.
You will handle high volumes of inbound and outbound calls to assist members and facilities with scheduling non-emergency medical transportation. The role involves consulting with members to identify transportation options while maintaining professional and empathetic communication.
The coordinator handles high volumes of inbound and outbound calls to schedule non-emergency medical transportation for members. They are responsible for delivering exceptional customer service while managing complex interactions and ensuring members can access healthcare appointments.
