ZFA / ZMV / PM - Customer Support Manager (m/w/d) - Remote options
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AI Summary
Act as the first point of contact for customer inquiries via telephone and ticketing systems to provide solution-oriented help. Analyze support KPIs and collaborate with Product and CS teams to improve product quality and documentation.
Das sind wir:
We're shaping the future of dentistry: With our digital platform, we support dental practices in working more efficiently, relieving the burden on their teams, and improving patient care. Become part of our team and actively drive the digital transformation forward!Wir bieten Dir:
- Flexible working (remote-first) & modern work culture
- Flat hierarchies and plenty of creative freedom
- Attractive salary & development opportunities
- Central office in Berlin (Ku'damm)
- A strong team with a real mission in healthcare.
Angebot:
Aufgaben:
- First point of contact for customer inquiries via telephone and ticketing system – with the aim of providing quick and solution-oriented help.
- Initial resolution and escalation management for complex technical and procedural inquiries
- Documentation and maintenance of the internal knowledge database and FAQ resources
- Analysis of support KPIs (e.g., First Response Time, CSAT, ticket volume) and derivation of measures to improve quality.
- Close collaboration with Product and CS to provide feedback on customer feedback and product bugs.
Was erwartet Dich:
Qualifikation:
Was bringst Du mit:
- Experience in a dental practice (e.g., dental assistant/dental nurse), ideally with billing experience.
- Interest or initial experience in customer support
- Strong communication and consulting skills
- Digital affinity and structured working style
- German (C2) and English (B2)
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