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The WFM Analyst will own forecasting, capacity planning, and staffing analytics for a virtual clinic using AI-powered tools. They will monitor real-time queues, manage adherence, and collaborate with operational leadership to ensure optimal coverage.
Job Title: Workforce Management Analyst (Remote)
Location: Remote - United States
Employment Type: FT Hourly
Compensation: $30 per hour
CareTalk Health
CareTalk Health is a virtual-only national medical practice delivering chronic care management and preventive care to Medicare members through health plan partnerships. The Clinical Operations Manager for Virtual Care Management owns the operations that carry a patient forward after the visit — care navigation, longitudinal chronic care management, and remote therapeutic monitoring.
About the Role
We’re a virtual telehealth practice looking for a Workforce Management (WFM) Analyst to own forecasting, capacity planning, and analytics across our virtual clinic. You’ll support scheduling and staffing for all key roles — Patient Support Specialists (PSS), RNs, and Providers.
This is a hands-on analytical role, not a traditional WFM seat. You will build and refine forecasts working alongside AI tools we’ve developed in-house. We’re looking for someone genuinely curious about applying large language models (LLMs) and AI to forecasting and planning problems — comfort and curiosity here matter more than years on any one platform.
Schedule
This is a full-time role working Monday – Friday 9am – 6pm ET. Some flexibility is needed based on clinic hours, which may include occasional evenings and Saturdays.
Key Responsibilities
What You'll Do
Required
Work Location Requirement
This is a remote U.S.-based position. Employees must perform all work physically within the United States. International work is not permitted during scheduled work hours.
Work Environment
This is a remote position and may be “on camera” at any time. You will work from a home office, requiring reliable internet connectivity and a secure, private workspace.
Technical Requirements:
CareTalk Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice.
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