Washington 211 Supervisor

Description

Washington 211 Supervisor

Remote | Full-Time | Monday–Friday 

Lead with purpose. Make a real difference every day.

At Crisis Connections, we connect people in Washington to critical resources—food, housing, healthcare, and more—when they need it most. As a Washington 211 Supervisor, you’ll play a vital leadership role in ensuring our contact center runs smoothly while supporting a compassionate team dedicated to helping others navigate challenging moments.

This is an opportunity to grow your leadership skills while making a meaningful impact in your community.

What You’ll Do

As a supervisor, you’ll guide and support a team of Information & Referral Specialists, helping them deliver high-quality, empathetic service:

• Lead, coach, and mentor staff to ensure excellent service delivery
• Provide real-time feedback and conduct regular performance check-ins
• Monitor call center performance (service levels, call volume, response times) and drive improvements
• Support hiring, onboarding, and ongoing staff training
• Partner with leadership to implement operational and strategic improvements
• Help ensure proper staffing and smooth day-to-day operations

Requirements

What You Bring

We’re looking for someone who thrives in a fast-paced, people-centered environment:

• Supervisory experience (required)
• Contact center or similar experience (strongly preferred)
• Strong communication, coaching, and leadership skills
• Ability to analyze performance metrics and problem-solve effectively
• Excellent organization and time management skills
• Comfort working with systems and technology (CRM/contact center tools a plus)

Why This Role Matters

Every call your team answers connects someone to vital support. Your leadership directly impacts the quality, compassion, and accessibility of those services—helping thousands of people across Washington get the help they need.

Important Details

• Schedule: Monday–Friday, between the hours of 8am and 6pm. Some weekend or after-hours work may be required. 
• Location: Remote (but must reside in Washington State)
• Full-time: (37.5 hours/week); 
• Compensation: $78,469 to $87,187.50
• This is a grant- and contract-funded position with funding committed through April 2027. While future funding beyond that      date cannot be guaranteed, renewal opportunities are anticipated and will be evaluated as contract funding decisions are made.

Our Commitment to You

We’re committed to creating a supportive, inclusive workplace where employees can grow and thrive. Learn more about our benefits and what it’s like to work here: Explore Benefits

Join Us

If you’re a thoughtful leader who wants to make a difference in people’s lives while growing your career, we’d love to hear from you.

Apply today and help us strengthen communities through connection and care.