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AI Summary
About Brightfield
At Brightfield, we are revolutionizing the way organizations manage their workforce. As a pioneer in workforce analytics, our AI-powered platform, TDX (Talent Data Exchange), helps the world’s largest companies make smarter decisions about how they design, source, and manage their extended workforce.
With over $573B in real-world workforce spend data from 139 countries, we provide the insights our customers need to reduce costs, manage risk, and unlock new levels of agility and performance. Since 2006, we’ve been trusted by the Global 2000 to guide strategic workforce decisions with clarity and confidence.
We are a fully remote team of data-driven innovators, problem solvers, and industry experts who value flexibility, ownership, and continuous learning. At Brightfield, how we work together matters—and we’re building a company where curious, driven people can do their best work.
About the Role
Brightfield is seeking a VP of Services & Delivery to define, build, and scale our professional services, data analytics and delivery capabilities to ensure customers realize measurable value from TDX quickly and consistently. This leader will own the end-to-end implementation and delivery of TDX from implementation, data onboarding, analytics and delivery of value-added services that deepen customer outcomes and drive adoption.
The ideal candidate is a strategic, hands-on operator who knows how to scale a services organization in a high-growth SaaS environment without sacrificing quality. You bring strong customer judgment, delivery best practices, rigor, and a talent for building repeatable services playbooks—while partnering seamlessly with Customer Success, Sales, Product, and Engineering to support a cohesive customer experience. You will build services engagement, services offerings and delivery strategies as well as set the vision for services growth setting clear priorities, strengthening execution standards, and building a high-performing culture.
What You’ll Do
- Set and scale the Services & Delivery operating model—strategy, structure, roles, and execution standards that drive customer outcomes and support growth.
- Own services revenue targets and support software expansion opportunities.
- Own end-to-end delivery across engagements (scoping, resourcing, governance, risk management, and quality).
- Lead and grow our data and analytics team, strengthening performance and developing the org design and hiring plan as we scale.
- Evolve our services GTM and offerings, including packaging, pricing/scoping discipline, and delivery playbooks across the customer lifecycle.
- Own services performance and core operating metrics, managing utilization, margin, engagement health, and time-to-value/adoption indicators.
- Build scalable standards and delivery best practices, frameworks, systems (methodologies, staffing models, operating cadence, QA, and customer-facing playbooks).
- Partner tightly with Customer Success, Sales/Presales, and Product to create clean handoffs, improve solutioning, and ensure customer learnings inform delivery and product evolution.
- Build and activate a partner delivery ecosystem, setting where partners fit, enabling them to deliver, and holding quality and customer satisfaction standards.
- Serve as an executive sponsor for key customers and partners, ensuring alignment on outcomes and driving resolution through complex delivery moments.
- Drive a high-ownership culture of accountability, inclusion, and continuous improvement across the team.
What You Bring
- 10+ years of experience leading services and delivery teams in B2B SaaS, technology, platform, and/or data/analytics environments.
- Experience in implementing and delivering data, analytics and AI solutions.
- Experience in managing a services P&L and services pricing structures.
- Proven track record scaling services in a way that improves time-to-value, customer satisfaction, and delivery predictability.
- Strong operational discipline, building the systems, metrics, and cadences that make delivery measurable and continuously improving.
- Experience developing delivery playbooks and packaged offerings that are repeatable, outcome-oriented, and easy to sell and deliver.
- Exceptional customer presence and executive communication—able to guide senior stakeholders through complex implementations and delivery moments.
- Demonstrated ability to lead cross-functionally and influence outcomes across Customer Success, Sales, Product, and technical/data teams.
- A builder’s mindset: you’re comfortable creating structure where it doesn’t yet exist and iterating quickly based on what the business needs.
- A people-first leader who sets high standards, coaches effectively, and builds an accountable, collaborative, remote-friendly culture.
- Comfort operating in ambiguity and prioritizing well in a fast-paced environment where both customer needs and internal priorities evolve.
Equal Opportunity Employer
Brightfield is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
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