VCS Customer Success Specialist

Who We Are:

VistaPrint Corporate Solutions delivers advanced technology solutions that facilitate marketing management and give mid-market enterprises access to an extensive collection of customizable products. Our business unit upholds a dynamic and rigorous professional environment. In this role, you will actively contribute to the organization's strategic advancement by supporting corporate clients in boosting their brand equity. 

What You Will Do:

In the capacity of Customer Success Specialist, you will oversee accounts transitioned from the Account Implementation (AI), Account Executive (AE), and Account Management teams. Primary responsibilities include collaborating with client partners to identify strategic growth opportunities, updating and enhancing product templates, and recommending relevant solutions. The principal goal is to deliver exceptional service, ensure high levels of client satisfaction, and drive account revenue growth.

Furthermore, you will provide support for Retail and Commercial Mid-Market (CMM) Partnerships and other programs within the business unit, such as the Custom Quote Desk. You will work closely with internal and external stakeholders to monitor operational trends, address identified issues, and implement effective resolution strategies. 

• Complete targeted outbound calls directed toward new and existing clients, capitalizing on seasonal opportunities, established organizational requirements, and expanded product portfolios to drive revenue expansion.

• Apply a consultative methodology to evaluate partner specifications, formulate customized product recommendations, and deliver advisory solutions to grow account value and build long-term partner relationships.

• Collaborate cross-functionally with Sales, Build, Custom Quote, and other internal departments to consistently ensure the highest standard of service delivery.

• Maintain comprehensive, detailed documentation of account modifications, call logs, strategic next steps, and task completion.
  
  

Your Qualifications:

At VistaPrint, we seek individuals who bring fresh ideas and perspectives to our teams and improve our culture. No matter your background or work experience, we encourage you to apply—even if you feel you don’t meet all the exact requirements or qualifications. You might be a great candidate for this or other roles. 

• Clear and effective communication skills, both verbal and written

• Outstanding presentation and speaking abilities

• Strong active listening skills combined with an analytical, critical-thinking approach

• Solid business insight and a strong grasp of sales methodologies required to succeed in the role

• Innovative and creative approach to problem-solving

• Outstanding organizational and time-management capabilities

• Proven capacity to operate efficiently and productively in an autonomous environment

• Proven ability to quickly learn and adapt to new tools and processes

• Warm, approachable demeanor that fosters positive interpersonal connections
  
  

A key requirement for success in this role is the ability to manage multiple concurrent projects while consistently delivering outstanding service to both internal and external collaborators.

To be successful, you should be someone who:

• Enjoys helping customers and finding solutions to their concerns.

• Builds trust and maintains positive relationships with customers.

• Is proactive and comfortable taking initiative without always being asked.

• Is motivated by achieving goals and delivering great customer experiences.

• Is comfortable making outbound calls and having business conversations with customers.

• Can balance customer needs with business objectives.

• Takes ownership of tasks and follows through on commitments.

• Is open to feedback and continuously looks for ways to improve.

• Can stay organized and focused while managing multiple accounts and priorities.

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.