Develop client technology strategies and roadmaps, advise senior stakeholders, and facilitate decisions on governance, investment, modernization, security, and risk. Coordinate with sales, advisory, technical, project, and managed-services teams to align recommendations with operational realities and ensure follow-through.
Company Profile
IX Solutions is Western Canada’s go-to boutique IT firm, sought after by leading tech talent and forward thinking organizations for their innovative approach, trusted team, award-winning service and standout company culture. We act as a trusted advisor to forward-thinking organizations and their IT teams, empowering them to fulfill their potential through innovative solutions and technology that solves business problems. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.
Ultimately, we’re here to inspire innovation — for our customers and our people. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.
For us, success is measured in the lasting relationships we build with our clients. We go the extra mile to deliver a positive customer experience and trusted solutions that are flexible to meet their needs. Founded in 2018, our company supports clients across Western Canada from remote offices in Calgary, Edmonton, Vancouver, and the BC Interior.
Position Summary
As vCIO, you are accountable for technology strategy, roadmap development, executive advisory, business alignment, and governance for IX Solutions clients. This role turns client current state, business priorities, operational needs, risk considerations, and advisory inputs into practical long-term technology direction that helps clients make better technology decisions and prepare for what comes next.
You will develop client technology roadmaps, facilitate executive planning discussions, identify risks and opportunities before they become urgent, and create structure around priorities, ownership, governance, and investment decisions. You will work closely with Business Analysts, Solutions Engineers, Architects, Consultants, Project Managers, and IT Managers to connect strategic direction with operational realities, project opportunities, and client business outcomes.
The position reports to the Director, Client Services and works 40 hours per week, with typical business hours being 8:00am to 4:30pm or 8:30am to 5:00pm Monday to Friday. Balancing multiple client priorities with deadlines is a requirement, and after-hours availability may be required on occasion.
This role is intended for a trusted, business-aware technology advisor who can maintain senior stakeholder client relationships, convert complex input into clear direction, and help clients prioritize technology investments, modernization efforts, governance improvements, security needs, and operational dependencies over time.
IX Solutions is committed to helping all employees grow and develop within the organization, and the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.
Compensation
The vCIO position is a full time, salaried position. Compensation range is between $120,000 - $180,000 and is commensurate with the skills, experience and duties included in this position.
What You’ll Do Here
Client Relationship and Strategic Advisory
Build, maintain, and strengthen senior stakeholder client relationships where IX Solutions has, or is developing, a deeper long-term partnership
Act as a trusted advisor who connects business priorities with technology planning, governance, and risk decisions
Earn credibility with client leadership through preparation, judgment, clear communication, and follow-through
Support early strategic conversations with new or developing client relationships
Help clients understand how current challenges should shape future technology decisions
Maintain deep client context to effectively understand priorities, stakeholder dynamics, constraints, timing, and relationship history
Technology Strategy and Roadmap Development
Develop technology roadmaps that give senior stakeholders a clear direction for planning and investment decisions
Turn current-state assessments, advisory findings, Business Analysis outputs, operational issues, and client conversations into usable future-state plans
Help clients prioritize investments, modernization efforts, lifecycle needs, risks, dependencies, and decision points
Connect recommendations to the outcomes the client needs, including reliability, security, productivity, resilience, supportability, and financial stewardship
Keep roadmap direction current as client priorities, business conditions, platforms, and risks change
Establish a planning rhythm for roadmap review, priority updates, stakeholder alignment, and follow-up decisions
Executive Advisory and Governance
Facilitate executive discussions on governance, modernization, security, productivity, enterprise applications, architecture, and business alignment
Create structure around priorities, ownership, and planning cadence for client technology decisions in both one-time project and on-going advisory delivery scenarios
Clarify accountability between client stakeholders and IX Solutions roles so advisory, delivery, and operational follow-through stay aligned
Help clients evaluate options, trade-offs, timing, constraints, investment requirements, and decisions required
Translate incomplete or competing stakeholder input into recommended direction and next steps
Maintain a senior trusted-advisor presence through preparation, judgment, relationship continuity, and consistent follow-through
Risk, Opportunity, and Business Alignment
Proactively identify and communicate technology risks and opportunities for clients before they become urgent
Recognize patterns across client environments that point to recurring strategic, operational, security, lifecycle, adoption, or governance needs
Shape advisory opportunities through planning conversations, workshops, assessments, and roadmap work
Help clients understand the business impact of delaying, sequencing, or advancing technology decisions
Support account planning by identifying future opportunities grounded in client direction, operating realities, and relationship context
Client Planning and Delivery Coordination
Collaborate with Business Analysts, Solutions Engineers, Architects, Consultants, Project Managers, and IT Managers to connect roadmap direction with delivery and managed services
Convert strategic priorities into planning inputs, recommended actions, ownership expectations, and client next steps
Engage closely with Account Executives in client planning so roadmap direction, relationship context, opportunity development, and account strategy remain aligned
Drive follow-through so advisory direction moves into decisions, project opportunities, managed-services activity, and delivery planning
Maintain continuity between roadmap recommendations, operational follow-through, delivery work, and relationship context
Support sensitive client conversations involving direction, investment decisions, risk, delivery trade-offs, or stakeholder alignment
Work with IT Managers and delivery leaders so advisory direction reflects operational realities, recurring commitments, dependencies, and support models
Advisory Practice and Continuous Improvement
Create roadmap materials, advisory notes, decision records, recommended actions, and planning artifacts that support client conversations and internal continuity
Maintain client context across advisory, sales, project, technical, and managed-services teams
Contribute to advisory templates, roadmap approaches, workshop structures, assessment models, and reusable planning materials
Share recurring risks, planning gaps, service needs, and stakeholder feedback that can improve advisory and delivery capability
Identify recurring client patterns and capability development needs that can strengthen IX Solutions offerings, technical practice areas, advisory practices, and managed-services capabilities
Improve how IX Solutions turns assessments, roadmap conversations, managed services insight, and relationship knowledge into stronger advisory outcomes
Who You Are
The vCIO role requires a trusted advisor who can connect business priorities, technology direction, governance, operational realities, risk, and investment planning into a practical roadmap for clients. The person in this role must be able to build senior stakeholder relationships, facilitate executive conversations, organize complex information, and create clear direction that helps clients make confident technology decisions over time.
Professional Characteristics
Builds trust with senior stakeholders through preparation, judgment, clarity, credibility, and consistent follow-through
Connects business priorities, operational realities, financial considerations, risk, and technology direction
Turns ambiguous client input into clear priorities, roadmap direction, ownership, and recommended actions
Facilitates executive and cross-functional conversations in a structured, practical, and outcome-focused way
Balances strategic thinking with delivery awareness and practical next steps
Recognizes emerging risks, opportunities, dependencies, and capability gaps before they become urgent
Works effectively across advisory, sales, project, technical consulting, and managed-services conversations
Maintains a calm, constructive, and professional approach in sensitive or high-ambiguity client situations
Qualifications/Expertise
10+ years of relevant experience in technology advisory, IT leadership, strategic account management, consulting, managed services, business technology planning, or a related role
Demonstrated ability to facilitate executive technology conversations and develop practical roadmaps aligned to business objectives
Strong understanding of technology governance, modernization planning, security, productivity, enterprise applications, infrastructure, cloud, lifecycle management, and operational service needs
Experience converting assessments, discovery findings, business analysis inputs, operational issues, and stakeholder priorities into actionable planning direction
Excellent written and verbal communication skills with executive, business, technical, project, and managed-services stakeholders
Strong analytical and advisory skills with the ability to identify options, risks, dependencies, trade-offs, timing considerations, and recommended actions
Business-aware, relationship-oriented, organized, and comfortable balancing strategic direction with practical delivery and operational realities
Proficient with Microsoft Office and common collaboration, documentation, presentation, project, and roadmap-planning tools
Requirements
Legally permitted to work within Canada
Hold a valid Driver’s License and vehicle
Ability to speak and write English fluently
Be able to travel occasionally for business purposes
IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.
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