You will handle inbound and outbound calls to help consumers select appropriate dental savings plans while meeting individual sales targets and KPIs. Additionally, you will document interactions, follow compliance call flows, and participate in ongoing coaching to improve performance.
Shape what’s next in dental technology. Join Henry Schein One!
Who We Are
Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.
We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.
Are you a driven sales professional who excels in a fast-paced, high-performance, contact center style sales environment? DentalPlans.com is looking for an enthusiastic B2C Telesales Agent (Universal Sales Representative) to join our team. In this inside sales role, you’ll be helping consumers across the country find the right Dental Savings Plan (DSP) to fit their needs – while achieving and exceeding your own sales goals.
This position is remote within the United States with up to 10% travel as needed.
About the Role
You’ll handle both inbound and outbound calls, connect with a diverse range of customers, and guide them through plan options with confidence, professionalism, and genuine care. If you’re self-motivated, performance-oriented, and passionate about helping people, this is your chance to make a real impact while growing your career.
At DentalPlans.com, you’ll be part of a collaborative, high-achieving sales team that celebrates success and supports your growth. You’ll have the tools, training, and coaching to excel – plus the satisfaction of knowing your work directly improves access to affordable dental care.
This is a full-time (40 hour/week) role. The exact shift will be determined based on business needs at the time of hire, with a possible start time between 8:30am and 10:30am EST and a possible end time between 5:30pm and 7:00pm EST. Candidates may reside in any U.S. time zone as long as they are able to work the assigned hours.
Required Qualifications
Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
Typically a Bachelor's Degree or global equivalent in related discipline.
May hold one or more industry certifications; professional certification may be required to advance.
Previous Call Center experience
Previous DTC sales experience
Experienced in Microsoft Excel, and Microsoft Word
Experience/expertise in software revenue recognition and ASC 606 standards
Knowledge of HFM and Great Plains or comparable financial systems
Knowledge of Outlooksoft or comparable consolidation/reporting tools
Proficiency and ability to learn in various related computer software applications
Knowledge of US GAAP
Strong ability to understand and communicate financial concepts
Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
Build strong connections with consumers, earning trust through professional, clear, and friendly communication
Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
Enroll consumers via inbound and outbound calls generated by company marketing efforts
Follow a proven sales and compliance call flow to ensure quality and consistency
Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
Accurately document all interactions in line with standard operating procedures
Participate in ongoing training and coaching to sharpen your skills and boost performance
Adhere to all company policies, scripts, and designated processes
Bonus Qualifications
Bilingual (English and Spanish) or multilingual
Experience working with dental savings plans or health insurance
Experience using NICE CXOne
The base pay for this role is a range of $16.50-$18.00 per hour based on experience plus tiered, uncapped commission, which is not included in the stated hourly rate. Average commission is typically $1,500-$2,500 per month, with top performers earning around $4,000-$7,000 in monthly commission.
What you’ll gain as a #TeamSchein member
A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.
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