Telemedicine Care Coordinator
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AI Summary
This is a fantastic full-time, remote opportunity. The shift schedule for this position is Wednesday-Sunday, 10:45 PM – 7:45 AM Central Time.
Who You Are
You are a customer-service natural with the EQ to prove it. You're able to swiftly schedule multiple patients an hour, provide basic technical support, and do so in a way that brightens people's day. You take our mission personally and relish being on the front lines and getting people the care they need, when they need it. In fact, white-glove service doesn't even begin to describe what you bring to the table.
Why This Role Matters
The Telemedicine Care Coordinator is often the first voice a hospital staff member hears when they need to get a patient in front of a psychiatric clinician, and how quickly and smoothly that happens can make all the difference for someone in crisis. By keeping scheduling running seamlessly, you help make sure psychiatric care is available at partner hospitals around the clock, not just during standard business hours. Your work behind the scenes is what allows Iris Telehealth to deliver on our promise of timely, high-quality telepsychiatry to the communities we serve.
What You’ll Be Doing
As Telemedicine Care Coordinator, you will schedule patients for virtual visits by coordinating with our partner's various hospital staff. You'll gain experience working with psychiatric clinicians and using Electronic Medical Record (EMR) systems.
In this role, you will:
Call hospital staff to schedule new and follow-up video appointments/consults
Answer all incoming calls, using hold as needed when multiple calls come in at once
Communicate schedule to the on-call clinician via text message
Maintain scheduling software while making minimal errors
Use a friendly, helpful and welcoming manner on all calls
Demonstrate resourcefulness with planning and implementing the coordination of patient care
Provide basic technical support to hospital staff as needed
Other tasks as needed
What Success Looks Like
Within 3 months:
You've mastered the scheduling software and EMR systems, are managing your nightly call volume with minimal errors, and have built a working rapport with the on-call clinicians and hospital staff you support each shift.
Within 6 months:
You're troubleshooting basic technical issues independently, anticipating scheduling conflicts before they become problems, and are a steady, reliable presence on the overnight shift.
Within 12 months:
You've become a trusted go-to resource for your hospital partners, consistently deliver white-glove service under pressure, and help identify ways to improve the coordination process for the team.
What You’ll Bring
You might be a great fit for this role if you have:
1-2 years of customer service, reception, or call center experience; however, demonstrated skills, behaviors, and readiness to take ownership matter more to us than a specific number of years.
Experience using communication software
A demonstrated interest in the healthcare field, customer service, or call center work
A proven track record in customer service
The ability to work with minimal supervision
The ability to multitask with multiple software (i.e. Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs)
Experience in a fast-paced, high-pressure environment and able to maintain a friendly feel-good personality
Excellent decision-making, communication, and organizational skills
The ability to perform multiple tasks in a busy, ever-changing environment
Technical proficiency with EMR or other healthcare software experience (preferred)
A background in healthcare (preferred)
What’s In It For You?
We care about our employees and want to make sure they have everything they need to do their job well. To us, that means having the resources live their best life (both at work and at home):
Highly competitive compensation (base salary + bonus + stock options)
Generous PTO policy + colleagues who insist on covering for you so you can truly unplug
100% of the premium cost of healthcare for you and 75% for your dependents
$50/month for a gym membership
$50/month for your cell phone bill
$50/month for books
100% employer-paid life insurance coverage
401k Plan with company match
Paid parental leave
Optional: Short-term and long-term disability insurance
Coworkers who create Slack channels like “sometimesiwetmyplants”
Compensation
Base Salary: $21.75/hour
Variable Compensation: Eligible for annual bonus of up to 4% of base salary (pro-rated based on start date)
Equity: Eligible for Incentive Stock Options (ISOs) upon hire, subject to standard vesting schedule
Who You’ll Work With
These awesome individuals are the leaders of our Telemedicine Care Coordination team. A hire joining this team would report directly to Ryan Barrow.
Ryan Barrow, Program Lead, TCC
Nicole Roberts, Senior Operations Manager
Jill Hammerich, Vice President of Operations, Virtual Clinic & ODS
Who Leads Our Mission
Andy Flanagan, Chief Executive Officer
Sarah Fyfe, Chief People Officer
Dr. Tom Milam, Chief Medical Officer
David Bartley, Chief Solutions Officer
Donna Robinson, Chief Growth Officer
About Iris
Iris Telehealth is a leading provider of telepsychiatry services for community mental health centers, community health centers, hospitals, and health systems across the U.S. We strive to deliver clinically sound and financially sustainable telepsychiatry in order to help our partners meet their behavioral health goals and save their communities.
The key to our success is our people. And, our number one corporate value is People Over All Else. We try to live that value every day with everything we do. That’s why we’re looking for top talent to help us deliver high-quality and efficient clinical services all over the country.
Iris Telehealth has a culture of ownership, humor, and mastery. Our team is small enough that you can see how your work affects the bottom line and big enough to have the urgency and excitement of a Fortune 500 company. We like to experiment. We're proud to make mistakes (but more proud of our successes). We're always trying to get better. People that work for us are expected to question the way we do things. We want all of our employees to fight for what they think is right -- because that’s how we’ll continue to grow and improve as a company.
Additional Information
Research shows that women and people of color are less likely to apply for roles unless they meet every qualification listed in the job description. At Iris Telehealth, we're most interested in finding the best candidate for the job--and that may be someone that comes from a nontraditional background. We welcome applicants with diverse experiences and will consider any equivalent combination of skills, knowledge, education, and experience to meet the minimum qualifications. If this role excites you, we encourage you to think broadly about your background and skill set for the role.
Iris Telehealth is committed to embracing, valuing, and thriving on difference. All aspects of employment are decided on the basis of qualifications, merit, and business needs alone. Nurturing inclusion, equity, and belonging in both the workplace and our community is a nonstop and long-term commitment to one of our values, Suck Less Every Day (SLED). Iris is proud to continue to be an equal opportunity employer, and we commit to never stop doing the work in this space.
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