Telecoms Operations Information Management Consultant

DEADLINE FOR APPLICATIONS

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WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: LTC Telecoms Operational Information Management Consultant

TYPE OF CONTRACT: Consultancy, Level II

UNIT/DIVISION: WFP Technology Division (TEC) | Logistics &

Telecommunications Cluster (LTC) Telecoms Area

DUTY STATION (City, Country): Remote

DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency,

fighting hunger worldwide. The Information and Telecommunication (I&T) Emergency

Preparedness and Response Branch (TECF) leads WFP’s I&T emergency management in

humanitarian crises, coordinating surge capacity, operational information management and I&T

EPR analysis. It ensures WFP meets its telecommunications responsibilities as lead agency of the

Global Logistics and Telecommunications Cluster (LTC), hosts FITTEST and the Global LTC

Telecoms team, and collaborates with Telecommunications Security Standards {TESS+} to deliver

cost-effective UN security communications.

The Emergency Telecommunications Cluster (ETC) and the Logistics Cluster have been merged

into the Logistics and Telecommunications Cluster (LTC), following the humanitarian reset in

2025. Bringing logistics and emergency telecommunications under one coordination structure,

the WFP-led LTC is the backbone of the entire humanitarian response, enabling humanitarian

action to move, communicate, coordinate and deliver life-saving assistance. The LTC Telecoms

Area is referred to as ‘LTC Telecoms’.

To strengthen operational information management and reporting support for LTC Telecoms

operations, the Global LTC Telecoms team is seeking an Operational Information Management

Officer. As part of the Information Management Team, the incumbent will independently

manage, collect and analyse operational information; oversee data collection and visualization

processes; produce timely reports and information products; and provide technical guidance

and quality assurance to support effective coordination, advocacy and information-sharing

across LTC Telecoms operations.

ACCOUNTABILITIES / RESPONSIBILITIES:

Under the supervision of the Global LTC Telecoms Operational Information Management

(OIM) Lead and in close coordination with LTC Telecoms teams and the WFP Technology

Division (TEC) / TECF branch, the Operational Information Management Officer will be

responsible for the following duties:

1. Information management & operational support

• Manage the collection, organization, analysis and maintenance of operational information

for LTC Telecoms, ensuring data quality and timely availability.

• Lead the development and maintenance of data collection and visualization tools, including

dashboards, surveys and reporting platforms.

• Manage and update LTC Telecoms information platforms, country pages and shared file

systems to ensure accuracy, consistency and compliance with agreed standards.

• Oversee LTC Telecoms mailing lists and internal information-sharing mechanisms, templates,

and documentation standards.

• Manage shared LTC Telecoms email accounts, assess incoming requests and coordinate

timely follow-up with relevant focal points.

• Coordinate and document LTC Telecoms meetings, including scheduling, agendas, minutes

and follow-up on agreed actions.

• Represent LTC Telecoms in relevant inter-agency information management forums and

working groups, and ensure appropriate follow-up within the team.

2. Reporting & analysis

• Produce and quality-assure regular situation reports, factsheets, dashboards, infographics,

and other analytical products summarizing LTC Telecoms activities, performance, gaps, and

challenges.

• Coordinate LTC Telecoms inputs to OCHA, WFP Country Office and inter-agency reporting

products, including internal and external Situation Reports.

• Lead the development and maintenance of monitoring tools, including user feedback

surveys, and analyse and present results to inform operational decision-making.

• Serve as an information management focal point for LTC Telecoms, providing technical

guidance and ensuring timely, accurate and consistent reporting to partners and

stakeholders.

3. Advocacy & visibility

• Design, prepare and strategically edit advocacy and visibility materials, including news

updates, feature stories, briefing notes and human-interest content highlighting LTC

Telecoms activities.

• Develop communication products that raise awareness of operational constraints, access

challenges, and the value of LTC Telecoms services.

• Coordinate requirements for the procurement and management of LTC Telecoms visibility

items.

4. General coordination & support

• Draft and edit operational documents such as Concepts of Operations (CONOPs), project

documents, and presentations.

• Coordinate with LTC Telecoms teams to ensure aligned messaging, reporting and

information flows, and identify issues requiring escalation or follow-up.

• Perform other related duties as assigned by supervisors, including for TEC reporting needs.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Advanced University degree in information management, communications, journalism,

international relations, social sciences, engineering or a related field; or a First University

degree with additional years of relevant professional experience.

Experience:

• A minimum of five years of postgraduate professional experience in information

management, communications or other related fields.

• Experience in working in international contexts is required.

• Experience working in emergency settings, hardship locations or humanitarian

contexts is desirable.

Knowledge and Skills:

• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Teams and

SharePoint, is required.

• Ability to communicate clearly both orally and in writing, transforming technical

terminology into easily understood language is required.

• Demonstrated analytical and problem-solving skills to conceptualize issues,

think in abstract terms, and analyze numerical data is required.

• Ability to work independently, exercise sound judgement, manage competing priorities and

deliver high-quality outputs under tight deadlines is required.

• Demonstrated ability to provide technical guidance, coordinate with diverse stakeholders and

quality-assure information products is required.

• Knowledge of Information and Communications Technology (ICT) operations

and humanitarian reform / cluster concept is desirable.

Languages: Fluency in English (written and spoken) is required. Intermediate knowledge of a

second official United Nations language (Arabic, Chinese, French, Russian, or Spanish) and/or WFP's

additional working language is desirable.

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Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.