Technical Support Engineer, Spanish Bilingual (6 Month Contract, Remote)

Brain Corp is a San Diego, California, USA-based AI company creating transformative core technology for the robotics industry. Our purpose is to create autonomous technology that helps the real world work better. Brain's robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment. Through the BrainOS® Robotics Platform, which powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial public spaces, Brain Corp delivers insightful and efficient automated solutions in both commercial floor cleaning and inventory management, empowering organizations and their employees to achieve more. Brain Corp currently powers more than 50,000 AMRs, representing the largest fleet of its kind in the world. Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures.

Named a top workplace by the San Diego Union Tribune and USA today in 2025, we make life-changing impacts through innovation, helping workers globally unlock their abilities in orchestration with intelligent machines.

Position Summary:

As a member of our Technical Support Team, the bilingual Technical Support Engineer plays a pivotal role in ensuring the seamless operation of robots deployed in real-world applications. Following the Tech Support team’s discipline and process, this involves leveraging data collected from the robots and accessible through cloud platforms to analyze events impacting customer operations, identify potential errors, and deliver effective solutions across both software and hardware domains. Utilizing this individual’s bilingual skills, this position also serves as the primary liaison between our Spanish-speaking customers and our engineering teams, advocating for customer needs and using feedback to drive ongoing product enhancements and innovations.

Essential Job Functions:

• Translate and interpret between Spanish-speaking customers, field partners, and internal English-speaking teams so that issue reports, technical guidance, and resolutions are communicated accurately and quickly 
• Responsible for providing support for Brain Corp’s fleet of robots providing step-by-step technical solutions for common issues such as sensor malfunctions, software bugs, hardware issues and connectivity problems 
• Provide ticket and phone based technical support by guiding Partners, Original Equipment Manufacturer (OEM) experts or field techs to resolve issues in real-time
• Proactively monitor deployed fleet of robots remotely using internal tools to identify and solve issues effectively
• Conduct independent technical troubleshooting on customer-reported issues and implement effective resolutions
• Understand the needs of our OEMs and resolve any issues they encounter in a timely and efficient manner, leading internal or external customer-related initiatives as needed
• Communicate effectively with customers, and actively manage and coordinate transactional activities with third party service providers, with the goal of minimizing disruptions to customers’ operation
• Participate in the quality resolution process, initiating from customer-reported symptoms, progressing through troubleshooting cycles to identify root causes effectively
• Develop and expand comprehensive expertise in Brain Corp’s robotic systems, encompassing hardware, software, navigation kits, sub-system and cloud infrastructure; utilize this knowledge to effectively troubleshoot and resolve issues as they arise
• Assist with Shelf Scan projects as requested
• Work with internal teams to improve tools and processes
• Log tickets and track the progress of cases in a ticketing system with clear, accurate and concise documentation

Education and/or Work Experience Requirements: 

• Bachelor’s Degree in Computer Science or STEM-related field, or equivalent experience 
• 3-5 years of experience in a technical role or customer service involving direct interaction with customers

Required Knowledge, Skills, Abilities, and Other Characteristics: 

• Technical Spanish fluency: Fluent in written and spoken Spanish and English, including the ability to explain technical topics such as robot hardware, sensors, software, and troubleshooting steps clearly and accurately in both languages 
• Familiarity with Linux
• Experience creating data dashboards using tools as Tableau, Grafana, PowerBI, etc, integrating data from various data sources such as SQL and Big Query
• Experience using Confluence and a Ticketing system such as Jira, ServiceNow or Salesforce Service Cloud 
• Experience with SQL, Big Query, data dashboards (Tableau, Grafana, or PowerBI), ticketing systems (Jira, Service Cloud), Confluence 
• Possess the ability to understand complex software infrastructure and architecture 
• Exhibit strong analytical skills and  the capacity to approach complex issues with a logical and methodical mindset
• Demonstrate strong technical troubleshooting skills in resolving software and hardware issues
• Demonstrate excellent communication skills with the ability to effectively articulate and communicate complicated technical issues to customers, peers and engineering teams 
• Collaborate effectively within small, cohesive teams to achieve common goals

Things that make a difference:

• Ability to travel if the need arises

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; use of hands to finger and grasp; talk and hear at normal room levels; visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures; push or pull up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. Employees are exposed to the typical office environment with computers, printers and telephones.

Salary Range:

The anticipated hourly rate for this remote position is $36.00 to $43.00 per hour across the United States. The final rate offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, type and length of experience within the industry, geographic location, and education.

In addition to base pay, our competitive total rewards package consists of:

• A discretionary annual target bonus
• Stock options
• 401(k) plan with match (no waiting period and immediate vesting)
• Comprehensive suite of insurance benefits for employees (and their families) to include a variety of medical plan options (including an HSA with employer contribution), dental, vision, life and disability insurance, Employee Assistance Program (EAP), Legal/Identity support plans, pet insurance.
• Access to Flexible Spending Accounts (Medical and Dependent Care)
• Accrued paid time off, Paid Sick Leave, time off for volunteering in the community, 10 paid company holidays, and a winter company shutdown