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AI Summary
This role involves providing timely technical support and troubleshooting guidance to customers, both remotely and on-site, while also delivering training to fabricators, OEMs, and sales engineers on material usage. The engineer must document all support actions in the internal CRM and collaborate effectively with cross-functional teams.
Summary:
This role leads by example in delivering industry leading customer support experience. Working with sales, customer service, and quality departments, this position utilizes technical acumen and interpersonal skills to assess customer problems and deliver solutions that bring value while creating and maintaining relevant customer and industry networks.
Considering remote applicants who reside in the EU: Germany, BeNeLux, France. Applicants from other states may not be eligible for consideration for this position.
Essential Functions:
- Provide timely technical support and troubleshooting guidance to help resolve technical issues reported by customers, providing guidance to help resolve their problems.
- Provide on-site and remote support to customers as needed. Provide training to fabricators, OEM’s, and sales engineers regarding the proper and effective use of our materials.
- Document technical support actions and report in internal CRM tool.
- Collaborate effectively with cross-functional teams.
- Strong customer focus with empathy and a desire to build positive relationships.
- Create and maintain relevant customer and industry networks.
- Other duties as assigned.
Qualifications:
- Bachelor’s Degree in Engineering or related technical field. May consider equivalent work experience in lieu of degree.
- 5+ years of experience in technical service or PCB fabrication.
- Familiarity with PTFE and hydrocarbon based printed circuit board laminate and bonding materials as well as circuit board processing.
- Excellent verbal and written communication skills to convey technical concepts clearly to both technical and non-technical individuals. Verbal and written English language proficiency is required.
- Exceptional learning agility and adaptability.
- Travel: Up to 50%.
Competencies:
Technical learning
Learning on the fly
Problem solving
Interpersonal savvy
Business acumen
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