The role involves coordinating logistics, procurement, and administrative sales support for autonomous marine systems in the APAC region. Additionally, it requires providing technical field assistance during customer sea trials and serving as the primary point of contact for post-sales inquiries.
Sea Machines Robotics Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. to disrupt the massive marine and maritime transportation market. Our tech provides ships and workboats the intelligence to operate autonomously and remotely, and which increases safety for maritime crews, and radically improves operator productivity.
Job Summary We are seeking a Technical Sales & Operations Coordinator to take on the responsibility of supporting Sea Machines customers in Taiwan and across the Asia Pacific region. This role requires exceptional organizational, communication, and leadership skills to ensure that orders and projects are delivered correctly, on time, within scope, and within budget.
Position Overview The Technical Sales & Operations Coordinator directly supports the APAC Business Development Team by handling day-to-day administrative coordination, logistics tracking, and foundational technical support for autonomous marine systems. This is a versatile, hands-on role suited for an early-to-mid career professional with a basic engineering/mechanical background who thrives on cross-functional execution. The role balances commercial administration and logistics coordination (~40%) with technical coordination, basic hardware scoping, and field support (~60%).
Primary Responsibilities 1. Order Coordination: Logistics, Procurement & Operations (40%)
Logistics & Customs Tracking: Coordinate international and domestic shipments, manage hardware tracking, customs clearance, and RMA processing to avoid installation delays.
Schedule & Visit Coordination: Coordinate logistics for client site visits, sea trials, and regional business trips.
2. Sales Support:
Administrative & CRM Support: Maintain and update CRM data, customer contact lists, meeting notes, and NDA/contract status.
Commercial Documentation: Assist in drafting formal quotations, order tracking sheets, supplier purchase requests, and delivery receipts.
3. Technical Coordination & Field Assistance (40%)
Supplier & Yard Liaison: Communicate basic technical specs, delivery timelines, and hardware requirements with local fabricators, hardware vendors, and shipyards.
Trial & Demonstration Support: Provide hands-on assistance during dockside tests, field demonstrations, and customer sea trials (e.g., equipment setup, sensor mounting checks, log recording).
3. Customer Communication & Post-Sales Follow-up (20%)
Issue Triage: Serve as the initial point of contact for customer inquiries, logging issue tickets and collecting basic diagnostic info before routing to global engineering teams.
Post-Sales Tracking: Follow up on project action items across engineering, operations, and external partners to ensure timely milestone execution.
Materials Preparation: Assist in organizing training manuals, technical FAQ sheets, and demonstration summaries for APAC clients.
Qualifications & Requirements
Experience: 1–3 years of experience in technical coordination, logistics/supply chain support, project coordination, or field service. Fresh graduates with strong project internship experience and a mechanical background will also be considered.
Technical Foundation: Basic familiarity with mechanical equipment, vessel components, robotics, or industrial electronics. Ability to read simple mechanical/assembly drawings.
Organizational Skills: Highly organized, detail-oriented, and capable of systematically tracking shipment schedules and pending action items.
Education: Bachelor’s degree in Mechanical Engineering, Marine Engineering, Industrial Engineering, Logistics, or a related technical/operational field. Travel: Ability to travel domestically and regionally (approx. 10–20%) for customer sea trials and site coordination.
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