Technical Content Strategist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Technical Content Strategist position will be responsible for driving the overall content strategy for UnitedHealth Group’s internal IT knowledge platform servicing over 52,000 engineers. This individual will interface with executive-level leadership, platform teams, product owners, distinguished engineers, and other stakeholders to craft and define the experience on the internal Healthcare Platform knowledge site. They will be responsible for analyzing existing structures and charting a roadmap to the new Unify structure. This individual should be a highly capable communicator able to broker agreements and collaboration across a broad range of constituents. 

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develops and defines enterprise-wide content strategy for technical documentation
• Leads taxonomy, information architecture, and metadata standards
• Partners with engineering and PM to set documentation priorities
• Establishes governance, editorial guidelines, and long-term content roadmap

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in technical content development, content strategy, information architecture, or related fields
• 5+ years of experience in leading content strategy for large-scale documentation or knowledge platforms
• 5+ years of experience in collaborating with engineering, product management, UX, and executive stakeholders in a matrixed environment
• 3+ years of experience in designing or governing enterprise‑scale taxonomy, metadata models, or content governance frameworks
• 3+ years of experience with structured authoring methodologies (DITA, Markdown ecosystems, schema-based content, or similar)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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