Technical Account Manager - South Island

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates.

We’re painting the future of what’s possible. Come join us.

The Opportunity

Are you a driven and dynamic electronic security expert? Join our globally recognised, award-winning security business and take your career to the next level. Based in Christchurch, this role supports our valued stakeholders across the South Island - so some travel will be part of the job. You’ll be the technical leader for the region, keeping our installed base healthy, helping our partners sell and support the full platform, and making sure customers get everything their Gallagher investment can deliver.

As part of #TeamGallagher, you'll:

• Own the health of the South Island Estate, run proactive system reviews and site health checks across our installed base, keeping customers current, secure and getting full value, and surfacing the upgrade and optimisation opportunities that come with that.

• Lift Our Partners’ Capability: Coach and enable our channel partners to design and sell the whole platform, so they win more work and their customers get more from their investment.

• Champion Technical Sales Support: Deliver expert technical support to the Gallagher team, our partners, and end customers—helping to unlock sales opportunities through compelling product presentations, clear and confident tender responses, and engaging pre-sales demonstrations.

• Lead Proactive Technical Support & Solution Design: Whether on-site or remotely, provide advice, system commissioning, technical troubleshooting, and assist with product migrations—ensuring our partners stay technically sharp and our customers stay happy.

• Promote Advanced Security Solutions: Team up with sales to advocate for our high-spec systems in Government, Tertiary, and Corporate sectors through thoughtful system design, tailored presentations, commissioning, and certification.

• Coordinate and Enhance Technical Services: Collaborate with internal teams to deliver technical support services that align with Gallagher’s strategic direction and regional goals.

• Manage and Maintain Technical Records: Apply and uphold Gallagher’s technical guidelines, ensure databases are kept current, and relay regional insights to our wider Technical Support Service team.

The Fit

To thrive in this role, you'll ideally have hands-on experience with Gallagher Security products and a solid understanding of electronic security solutions. This is a home-based role in the South Island, so you'll need a dedicated, professional home office setup.

You’ll also bring:

• A consultative, proactive mindset: you look for what a customer needs next, not just what’s broken today

• A strong ability to collaborate in and contribute to a close-knit team

• 5+ years' experience working with electronic security systems

• Project management and/or hands-on installation experience in security systems

• A deep understanding of networked IT environments and how they relate to the security industry

• A good grasp of electrical principles and system functionality

• Familiarity with tender processes, including response preparation

• Excellent skills in planning, organisation, and collaborative teamwork

Why Gallagher?

You’ll be joining a forward-thinking, responsive team that values a supportive and family-friendly culture. At Gallagher, we’re committed to your professional growth and personal development, offering a wealth of career opportunities within a large, global, and diverse organisation. Whether you're looking to expand your skills or explore international opportunities, your career could truly take off here.

We also offer:

• A fully maintained vehicle, including full personal use

• Life and Disability Insurance

• Kiwisaver contributions plus an annual bonus

• Membership to the Boost App, with access to exclusive Gallagher staff discounts at a wide range of NZ retailers

• A culture of fun and connection—think team-building events, inspiring guest speakers, and regular team lunches

Make your mark as part of Gallagher's Security team and help shape the future of a global business. Apply now and become a valued part of #TeamGallagher.