Team Lead, Accounts Receivable

The Accounts Receivable Team Lead owns end-to-end AR operations while leading a team of AR professionals. This is a hands-on role — you'll actively perform operational work, resolve complex billing and collection issues, partner with key stakeholders, and oversee the team's day-to-day activities to ensure accuracy, efficiency, and compliance.

The role blends operational execution, process ownership, stakeholder management, and people leadership.

Key Responsibilities

Accounts Receivable Operations

• Own end-to-end AR activities — billing, collections, cash application, reconciliations, and reporting.
• Process complex billing scenarios, including split, milestone, and installment billing, along with customer-specific invoicing requirements.
• Manage invoice validation, billing schedules, PO compliance, and contract-to-invoice alignment.
• Resolve billing disputes, invoice rejections, escalations, and payment issues.
• Monitor aged receivables and drive collections to improve cash flow and reduce overdue balances.
• Review unapplied cash, short payments, deductions, and disputed invoices, ensuring timely resolution.
• Support month-end close, including reconciliations, reporting, and audit requests.
• Prepare and review AR aging, collection forecasts, and management reports.

Team Leadership & Oversight

• Lead, mentor, and support a team of AR Specialists.
• Allocate workload and ensure timely completion of daily, weekly, and month-end deliverables.
• Review team output for accuracy, completeness, and process compliance.
• Serve as the escalation point for complex operational issues.
• Guide the team on billing structures, collection strategies, and account management challenges.
• Conduct quality reviews, identify training needs, and support onboarding and development.
• Drive accountability and performance across the team.

Billing & Revenue Operations

• Review contracts, sales orders, POs, and billing instructions for accurate invoice generation.
• Manage complex billing arrangements — annual, quarterly, monthly, split, multi-PO, department-level, and taxable/non-taxable structures.
• Maintain billing schedules in line with contractual terms.
• Partner with internal stakeholders to resolve billing setup issues and drive efficiency.

Collections & Customer Management

• Build collection strategies for overdue accounts.
• Lead customer communication on payment follow-ups, disputes, and invoice acceptance.
• Escalate high-risk accounts and recommend corrective actions.
• Support cash forecasting with collection visibility and expected payment timelines.

Process Improvement & Controls

• Identify inefficiencies and drive process improvements.
• Lead standardization and automation initiatives to reduce manual effort.
• Support system enhancements, testing, and documentation.
• Ensure adherence to internal controls, compliance, and company policy.
• Contribute to continuous improvement across AR operations.

Reporting & Analysis

• Analyze AR performance metrics and operational trends.
• Track billing volumes, collection effectiveness, dispute trends, and reconciliation accuracy.
• Deliver reports and insights for management review.
• Flag risks, bottlenecks, and opportunities for improvement.