(TA0094) Senior Client Success Manager

Join Nortal for your next big adventure. We are seeking a Senior Client Success Manager to join our team, grow with us, and teach us a few things along the way.

Why join Nortal

• Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values.
• Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being.
• Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.
• Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth.

Our benefits ✨

• Comprehensive Health & Dental Coverage: Robust medical, dental, vision, paramedical services, prescription drugs, and travel coverage to support your overall well-being.
• Mental Health & Wellness Support: Access to mental health resources, wellness programs, and employer-funded Health & Wellness Spending Accounts (myHSA) to support your personal and professional well-being.
• Life, Disability & Critical Illness Insurance: Employer-paid life insurance, short- and long-term disability coverage, and critical illness protection for added peace of mind.
• Paid Time Off & Holidays: Competitive vacation policy, paid public holidays, and leave options that support work-life balance.
• Learning & Professional Development: Access to technical certifications, global learning platforms, a digital library, and continuous development opportunities.

About the project

Nortal's Client Services team in the Americas is hiring a Senior Client Success Manager to own a portfolio of strategic accounts. These are complex engagements and clients, the kind where the account plan & strategy matters as much as the relationship. You will set account strategy, own forecasting and revenue targets, identify and close growth opportunities, and be the person our clients and internal teams both trusts. You’ll also be responsible for building and expanding executive-level relationships, opening doors to C-level stakeholders, and creating the access and influence needed to strengthen partnerships and unlock new opportunities. You’ll work closely with Delivery, technical, legal, and finance teams to make sure every commitment we make is one we can sustain and grow.

Who you are

• Detail-oriented and organized, you don't let a number, a date, or a follow-up slip, and your account plans and forecasts hold up under scrutiny.
• Comfortable with accounting and forecasting, you build a reliable pipeline view and can defend every number in it.
• A natural bridge builder, you connect client stakeholders, delivery teams, and leadership.
• Genuinely invested in relationships, client success, and to you, is not a quota; it's a relationship you protect over the years.
• Not afraid of a hard conversation, internally or with the client, when something needs to be said.
• Proactive by default, you raise the risk before someone else finds it, and you follow through without being chased, and know when to escalate.
• Comfortable navigating complex environments.
• Highly autonomous, you don't need strong handholding to know what the account needs next.
• Commercially fluent, you understand contract structures, negotiation dynamics, and how to protect margins and relationships simultaneously.

What you’ll do

Client retention and growth

• Build long-lasting, profitable relationships with assigned accounts/portfolios
• Define and implement long-term strategy and objectives for each account.
• Proactively identify and close upsell and cross-sell opportunities.
• Deliver high retention and measurable account growth.

What makes you a great fit

• 10+ years in Client Success, Account Management, or a comparable client-facing commercial role, including direct experience on Tier-1 or enterprise-scale accounts.
• A demonstrated track record of owning revenue targets, forecasting, and upselling/cross-selling on complex, multi-stakeholder accounts.
• Full professional English (C1+), you will be the primary point of contact for US enterprise stakeholders, both written and verbal.
• Experience in technology services, digital platforms, or enterprise software environments.
• Hands-on experience negotiating and administering multiple contract types (T&M, fixed price, retainer, SOWs, MSAs).
• Disciplined CRM hygiene and comfort producing revenue, forecast, and account-health reporting for internal and client audiences.

Global Impact, Local Culture 🌍

For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future.

We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives.

Apply now and let’s shape the future of technology together! 🧑‍💻