Swedish Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a distinguished recruitment agency recognized for its ability to place talented individuals with leading organizations. We are excited to announce an opening for a Swedish Speaking Technical Support Advisor to join our dedicated customer service team. This role is suited for individuals who have a solid technical foundation and a desire to provide excellent support to Swedish-speaking clients.

Responsibilities

• Provide outstanding technical support to Swedish-speaking customers via phone, email, and chat platforms.
• Identify, troubleshoot, and resolve technical issues to ensure a high level of client satisfaction.
• Guide customers on how to utilize products and features effectively.
• Maintain accurate records of customer interactions and solutions in our CRM system.
• Work in conjunction with product and engineering teams to address complex customer issues.
• Perform follow-ups to guarantee customer issues are completely resolved and satisfaction is achieved.
• Keep up-to-date with product developments and industry changes to enhance support quality.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Prior experience in technical support or a customer service role is preferred.
• Strong technical aptitude with excellent troubleshooting capabilities.
• Exceptional attention to detail and critical thinking skills.
• Strong verbal and written communication skills with a focus on customer care.
• Experience using CRM systems and remote support tools is advantageous.
• Ability to work efficiently both independently and as part of a team.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...