Swedish Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment FR is on the lookout for a Swedish Speaking Streaming Platform Support Representative to join our fast-growing team. This role is pivotal in providing premium support to our Swedish-speaking customers, ensuring they have an outstanding experience on our streaming platform. If you have a knack for technology and a passion for customer service, we would love to meet you!

Responsibilities

• Assist Swedish-speaking users via email, live chat, and phone with their inquiries related to the streaming platform.
• Troubleshoot and effectively resolve technical issues concerning account settings, streaming performance, and content accessibility.
• Advise users on platform features and best practices to enhance their streaming experience.
• Accurately document customer interactions and resolutions within the CRM system.
• Work closely with other departments to provide feedback from users and suggest potential improvements to the service.
• Keep informed about the latest updates to the platform and emerging trends in the streaming industry.
• Engage in follow-up procedures with users to ensure complete satisfaction and resolve any outstanding concerns.

Requirements

• Fluency in Swedish and English, both writing and speaking.
• Experience in customer service or technical support, particularly in the streaming or entertainment field, is preferred.
• Good understanding of streaming technologies and user engagement techniques.
• Strong problem-solving and analytical skills.
• Exceptional communication skills, aimed at delivering high customer satisfaction.
• Familiarity with CRM platforms or ticketing systems is a plus.
• Ability to work autonomously in a fast-paced and dynamic environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...